Omnichannel Inbox
Stop juggling 8 tools. Route, assign and resolve customer conversations across every channel from one inbox.
Unified threads
SMS, WhatsApp, email and social merged into a single customer timeline.
Smart routing
Skill-based and round-robin agent assignment.
AI suggested replies
Draft replies grounded in your knowledge base.
SLA tracking
First-response and resolution SLAs per queue.
Internal notes & mentions
Collaborate inline with your team.
CRM sync
Two-way sync with HubSpot, Salesforce & Zoho.