Talk to every customer,
on every channel.
Ujumbe Connect is the omnichannel CPaaS built for Africa and emerging markets — telecom-grade SMS & SMPP, the WhatsApp Business Platform, RCS, email, voice, push and social, unified by one API and one inbox.
180M
Messages / month
98.6%
Avg. delivery rate
8
Tanzania regions live
420
Active customers
Trusted by the leading telcos in Tanzania
Trusted by customers across banking, health, retail & tech
One platform · every channel
Reach customers wherever they are.
Native integrations across the channels that matter, with a single normalized API and a unified omnichannel inbox.
SMS
Global SMS with telecom-grade routing.
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Official WhatsApp Business Platform.
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RCS
Rich, branded messaging on Android.
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Transactional + marketing email at scale.
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Voice
Programmable voice & SIP.
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Push
iOS, Android & web push notifications.
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Social
Messenger, IG, Telegram, X, TikTok.
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Apple Business
Apple Messages for Business.
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How we engage
How We Deliver Every Engagement
A proven 4-step methodology that takes you from first conversation to optimized, live communication infrastructure. Click any step for deliverables and timelines.
Key deliverables
- Stakeholder workshop & use-case mapping
- Volume, geography and channel-mix assessment
- Regulatory & compliance checklist (TCRA, GDPR, WABA)
- Architecture & integration discovery doc
Expected timeline
2 – 4 days
Timelines vary by integration complexity, carrier approvals and regulatory reviews. We share a firm schedule after Discovery.
Developer-first
An API you'll actually enjoy.
REST, webhooks, SMPP and gRPC. SDKs for Node, Python, PHP, Java and Go. Sandbox environments, request inspector, idempotency keys and signed payloads — built the way you'd build it yourself.
- REST + SMPP + WebSocket APIs
- Idempotent retries & request signing
- First-class Postman & OpenAPI
- Sandbox with synthetic DLRs
- SDKs across 6+ languages
import { Ujumbe } from "@ujumbe/sdk";
const client = new Ujumbe(process.env.UJUMBE_API_KEY);
await client.messages.create({
channel: "whatsapp",
to: "+254712994110",
template: "order_shipped",
variables: { order: "98213", eta: "today 6pm" },
});Sent
8.42M
Delivered
8.31M
Failed
0.11M
Analytics that ship
See every send. Trace every retry.
Real-time delivery rates, retry budgets, latency percentiles and cost-per-conversion across every channel and country — without bolting on a third-party tool.
- P50 / P95 latency
- Country & carrier breakouts
- Retry & DLR audit trail
- Live anomaly detection
Where we operate
Proudly Tanzanian. Expanding across East & Central Africa.
Pick a region on the map to see our local hub, carrier interconnects and supported use cases. We operate from eight regional hubs across Tanzania today.
Dar es Salaam
Banking, fintech, retail & ride-hailing OTPs
- Population
- 5.4M
- Hub
- Mikocheni HQ
- Carrier interconnects
- VodacomAirtelYasHalotel
Where we expect to operate next · FY 2027
East African Community expansion.
From our Tanzania backbone, we are extending licensed presence, POPs and direct carrier interconnects across the wider EAC corridor — bringing the same delivery quality to five neighbouring markets.
- RwandaFY 2027
- UgandaFY 2027
- KenyaFY 2027
- DR CongoFY 2027
- BurundiFY 2027
AI-native
Automate conversations. Qualify leads. Resolve faster.
Drag-and-drop flows, intent detection, AI suggested replies and a generative campaign builder. Plug in your own LLM or use ours.
- No-code flow builder
- AI agent handoff
- Sentiment & intent
- Generative copy & templates
AI Flow · Order tracking
Trigger
Inbound WhatsApp message
Intent
Detect: order_status (94%)
Action
Lookup order in Shopify
Reply
Send template: order_shipped
Branch
If no order → handoff to agent
Ship messaging that just works.
Spin up an account in 60 seconds, send your first message in 5 minutes, and let our team route your production traffic across the right carrier mix.